GENERAL POLICIES REGARDING ORDERS:
ALL ORDERS ARE FINAL. We DO NOT honor cancellations of orders after 4 hrs due to our shipping process.
PRE-ORDER items are final sale due to our process of ordering items and stock anticipation.
We do our best to fill and ship orders within 5-7 business days. If you need your order sooner please email us to let us know. We will work with you to get your items to you faster. Orders placed after hours or on holidays will be counted as being placed the next business day. Estimated shipping time applies to the order once shipped. You agree to this policy when placing any order on this site.
EXCHANGES GENERAL INFO
WE ONLY OFFER STORE CREDIT FOR RETURNS. WE DO NOT ISSUE REFUNDS TO ORIGINAL METHOD OF PAYMENT. We hope this will encourage you to take your time in selecting your purchases and feel free to reach out to us with any questions regarding sizing or styling. Store Credit never expires.
*We are NOT responsible for any lost or stolen items and will not refund or reship any orders lost or stolen item. If your order is lost or stolen, please contact the carrier indicated on your shipping confirmation and file a claim.
*We are NOT responsible for orders shipped to the wrong address input by the customer during checkout. We will not reship a new item to orders shipped to the wrong address. If you input the wrong address during checkout please email us ASAP to see if we can change the address but we do not guarantee that we can. If your item has already shipped we cannot change it's delivery address and suggest you contact the owner of that address to recover your order.
We accept exchanges when emaiedl with request within 7 days of delivery date (NO exceptions). Exchanges must be in UNOPENED/UNUSED condition. Please email Info@FitStyleBrand.com to obtain return approval prior to sending in your return. Returns that are received in used/opened condition will not be eligible for return. Customer may pay to have item shipped back to them, otherwise they will not be returned to the customer.
Please understand that each exchange is dealt with on an individual basis and in rare situations restocking fees and charges might apply.
Please mail exchange to:
Fit Style Returns
6787 Bronco Ln
Summerfield, NC 27358
JEWELRY EXCHANGE POLICY
We do NOT replace or exchange any jewelry items. Items are final sale. No exceptions. Defective items may be replaced according to our warranty.
FIT STYLE JEWELRY 30 DAY WARRANTY
If the item is damaged or becomes broken within the 30 day period, please email a photo to email@example.com, along with how it happened (We need to know for quality control purposes and to improve upon our designs). We would be happy to replace your item for the same item.
FIT STYLE BAG EXCHANGE POLICY
If you are unhappy with your purchase, we will exchange the item upon email request within 7 days of delivery date. The item must be returned in NEW, unused, unopened condition (i.e. re-sellable) and received within 7 days of the email accepting the exchange request.
When exchanging a product you will be responsible for the shipping charges associated with the return and with the new item. PLEASE NOTE that original shipping charges are never refundable.
Tupperware, drawstring bag, and ice packs must be in NEW unused, unopened conditions. Tupperware that is open will incur a restocking fee equal to the retail sale value.
If you have any questions about returning a product or this policy, please contact us at firstname.lastname@example.org
FIT STYLE BAG WARRANTY
We hope you love your Fit Style Bag as much as we do for it’s beauty and quality. Our warranty policy is guided by our principle in both. We offer a 60 day limited warranty on all defects and damages on bags, and a 30 day warranty on all accessories that are not the result of normal wear and tear. All defective items will be replaced with the same item. Items damaged after 60 days are not replaceable. Fit Style reserves the right to determine what is defective and what is normal wear and tear.
FIT STYLE APPAREL EXCHANGE & WARRANTY
Damaged or defective items may be returned for exchange within 10 days of receiving. Email request must be received within the 10 days.
All other exchanges must be sent within 10 days of receiving and in NEW, unworn condition and received in original packaging. Customer is responsible for return shipping to Fit Style and for shipping fees for the exchanged item. Exchanges are allowed for the same item, different size only.
**We do not accept:**
Exchanges on ANY clearance items or the following:
**Items received with human or animal hair will not qualify for exchange.
**If an item is sent back as an exchange and does not have a tag, was worn, or the order was received over 10 days ago we will not issue a store credit or exchange and we will not send the item back.
REP TEAM PACKAGES:
Package items in part or whole are not subject to return/refund/exchange as they are sold together at heavily discounted prices. Apparel items may be exchanged for a different size of the same item. All items are subject to their warranties as described above. Customer is responsible for the shipping fees related to any exchanges.
Items Returned to Fit Style from USPS: If your item is deemed "undeliverable" by the USPS, you will be responsible for paying the shipping charges to reship the item to another location.
Rerouted Items: When rerouting an already shipped item, you will be responsible for the rerouting shipping fees.
Exchanges (if applicable)
We only replace items if they are defective or damaged, per our warranty above. If you need to exchange it for the same item, send us an email at email@example.com
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
*Polices are subject to change at any time without notice.